This Privacy Policy explains how Model House Studios (“we,” “our,” or “us”) collects, uses, and protects your personal data when you use our Website www.modelhousestudios.co.uk

We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), UK Data Protection Act, and other relevant laws.

We may collect the following types of personal data:

Contact information: name, email address, shipping/billing address, phone number.

Payment information: processed securely by third-party payment providers (we do not store full card details).

Account details: login credentials if you create an account.

Order history: purchases, returns, and customer service interactions.

Technical data: IP address, browser type, device information, and cookies.

We use personal data to:

Process and fulfill orders.

Provide customer support.

Send order confirmations and updates.

Improve our Website and services.

Comply with legal obligations.

Send marketing communications (only with your consent).

We process your personal data under the following legal bases:

Contract performance: to fulfill your orders.

Legal compliance: to meet tax, customs, and accounting obligations.

Legitimate interests: to improve services and prevent fraud.

Consent: for marketing communications and cookies.

We may share your data with:

Payment providers (e.g., PayPal, ApplePay, Stripe) for secure transactions.

Shipping carriers to deliver your orders.

IT service providers for hosting, analytics, and security. We do not sell or rent your personal data.

f your data is transferred outside your country (e.g., to the US or EU), we ensure adequate safeguards are in place, such as standard contractual clauses or equivalent protections.

We retain personal data only as long as necessary for the purposes stated above, or as required by law (e.g., tax records).

Depending on your location, you may have the right to:

Access your data.

Correct inaccurate information.

Request deletion (“right to be forgotten”).

Restrict or object to processing.

Data portability.

Withdraw consent for marketing.

You may exercise these rights by contacting us by post:

Model House Studios
The Bullring
Llantrisant
CF72 8EB

We use cookies to improve user experience, track performance, and personalize content. You can manage cookie preferences in your browser settings. See our cookie policy for details.

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

For any questions regarding our privacy policy, or if you’d like to chat, please contact:

Model House Studios
The Bullring, Llantrisant
CF72 8EB